Our practice policies
Referral policy
It is the responsibility of the patient to ensure that there is a current referral for every appointment.
Please ask our staff when booking your next appointment whether you will need a new referral.
Repeat script policy
Please ensure you ask your Doctor during your consultation.
If a script is required outside of your regular follow up appointment, please be aware that there may be a charge of up to $40 per script.
Payment policy
Payment is required at the time of consultation.
Unfortunately, we cannot accept American Express/AMEX payments.
Cancellation policy
As a courtesy to your practitioner and to other patient waiting for an appointment, our practice requires at least 24 hours notice for cancellations of any appointments. Failure to do so may incur a fee.
We all deserve respect
We understand medical appointments can be a source of anxiety or stress for some.
Our staff are here to provide the best possible care and support for patients and their families.
Patients have the right to feel emotionally and physically safe, to be listened to and treated with respect and dignity. Our staff also have the right to feel emotionally and physically safe.